Frequently Asked Questions

We specialize in steel and glued-laminated (glulam) wood prefabricated shade structures.

All of our products are made to order for each specific project. We do not stock any items.

We’re here every step of the way from quote to ribbon cutting. Explore our proven process. 

Lead times depend on structure complexity and how quickly requests for information (drawing approvals, site info, and color selections) are answered. A typical project life cycle is approximately 18 weeks

Since each design is site-specific, we price on a per-job basis. Factors affecting price include design complexity, structural member sizing, finishes, site conditions, and local code requirements.

We do not provide installation, but we are happy to recommend installers in your area if we can. We recommend working with a licensed, bonded and insured general contractor. We provide installation support and guidance as necessary.

For existing structures like piers, building rooftops, and lean-to designs, we can design the structure as freestanding or provide support reactions for a local engineer to design the connection to the existing structure.

We primarily work with steel and glued-laminated wood (glulam). Steel provides exceptional structural integrity and design flexibility, while glulam wood combines the natural beauty of timber with engineered performance. Both materials are engineered to meet local code requirements whether it’s 185-mph wind at the beach or 200 psf snow load in the mountains.

Every structure is designed to meet site-specific wind, snow, and seismic loads. For corrosive environments like the coast, powder coating, hot-dip galvanizing (HDG), or an HDG-plus-powder-coat system as well as treated glulam stand up to salt and moisture for the long haul.

We offer a wide range of options to match your site and community branding. Explore our full color and finish selection.

Yes. Every structure is engineered and stamped to meet your local building codes, including site-specific wind, snow, and seismic loads.

We provide the engineered, stamped drawings you'll need for permit submittal and are happy to support you and your local officials throughout the approval process. The permit application itself is typically handled by your contractor or local engineer.

We design the foundation and anchorage for your structure as part of our engineering package. Site prep and foundation work are handled by your contractor.

Steel and glulam are both durable, low-maintenance materials. We recommend periodic inspections, routine cleaning, and occasional re-staining of wood / powder coat finish touch-ups depending on your environment to keep your structure looking its best and protect your warranty.

Yes. We and our sales reps around the continent participate in co-op/contract programs (e.g., Sourcewell) to simplify procurement for public agencies.

Absolutely. Pavilions can be rented out for family gatherings, parties, markets, and community events, while larger structures like bandshells are perfect for concerts and performances. A great way to turn a community space into a revenue source.

We work with park districts, municipalities, schools and universities, landscape architects, engineers, and commercial developers - anyone looking to add lasting shade to a public or private space. Read more about the markets we serve.

Getting started is easy. Contact our sales team at here (561) 320-7867 or fill out our contact form with a few details about your project - even a napkin sketch works as a starting point.

We provide 3D models to support your design and documentation process. If you need a model in a specific file type, just ask!

Spec sheets and editable three-part CSI specifications are available with our Spec Generator. If you need a format or section not listed there, reach out and we'll get it to you.

Every structure is engineered and made-to-order for its specific site. We provide PE-stamped drawings and calcs for your jurisdiction.

Yes, each structure is engineered to your site's specific loads and the local building code, whether that's 185-mph wind on the coast or 200 lb. snow load in the mountains.

Our structures are designed to the current IBC and ASCE 7 for loads, with steel detailed to AISC standards. All engineering is performed to the adopted code edition in your jurisdiction.

There's no fixed ceiling. Each structure is engineered to order, so we design to your site's required loads. We routinely engineer for high-wind coastal sites and heavy snow regions. Loads are always customized to your project.

Yes. Custom geometry, spans, and column spacing are central to what we do. Our standard designs are great starting points, but every project can be tailored to your needs.

We build primarily with structural steel and glued-laminated wood (glulam). Steel members are ASTM A500 grade B, or better, with a minimum wall thickness of 3/16”. Member sizes are determined by the engineering for each specific project rather than fixed gauges.

Steel can be specified with hot-dip galvanizing, powder coat, or a combination of the two. Glulam comes stained with options for pressure-treatment. For coastal and corrosive environments, we recommend HDG+PC for steel or treated glulam for maximum longevity.

Yes, we offer AIA-accredited courses through AEC Daily. Our continuing education program is currently in development; contact us to be notified when it launches.

We offer standing seam metal, architectural metal panels, and other roofing systems, each with their own manufacturer warranties.

Our structures can be designed to accommodate electrical, lighting, gutters and downspouts, and solar. Sharing these requirements early saves on lead time and lets us engineer the connections and concealments into the structure from the start.

Yes. Steel offers high recycled content and glulam is a renewable, low-carbon material, both of which can contribute to LEED credits.

Absolutely. We're happy to consult during the planning and budget phase. We can provide budget pricing and conceptual renderings. Reach out and we'll help you scope the project.

Submittal turnaround is typically 4 weeks after we receive project information. Timelines vary, so reach out and we'll confirm the schedule for your specific project up front.

Yes. We offer editable three-part CSI specifications you can include in your project documents, available with our Spec Generator.

We don't provide installation directly, but we're happy to recommend installers in your area when we can. We recommend working with a licensed, bonded, and insured general contractor, and we provide installation support and guidance throughout.

Yes, we send detailed assembly drawings for every structure. Our team is available to answer questions throughout the installation.

Installation time varies with the size and complexity of the structure, ranging from a few days to a couple of weeks. Your contractor can give you a precise estimate based on our submittal drawings.

The site should be graded, accessible for delivery, and ready for foundation work per our submittal drawings. Your contractor handles site prep and foundation installation ahead of assembly.

Our typical foundation is designed with concrete piers and a slab (size depends on your structure and soil conditions).

We design the anchorage as part of our engineering package. If you're using your own engineer for foundation design, we'll supply reactions for them to design to.

Most installations require a forklift, lull or crane to set structural members safely, along with standard construction equipment. The project drawings will indicate lifting requirements so your installer can plan accordingly.

Crew size depends on the structure, but most installations are handled by a crew of 3 or more.

Structures ship as a kit of components (beams, columns, roofing, hardware, etc.) ready for assembly on site.

Structures are delivered FOB to your site and offloading is the responsibility of the contractor.

Inspect your shipment upon arrival and note any damage immediately. Contact us right away and we'll work quickly to replace or fix any missing or damaged components.

We provide technical support throughout installation by phone and email. 

We provide the PE-stamped drawings needed for permitting and support you through the approval process, but the permit application and inspections are the responsibility of the customer.

A typical installation includes grading and concrete/foundation work. Additional trades like masonry or electrical depend on project design.

Final inspection and sign-off are handled by your local building authority, coordinated through your installer.

Our team is available after installation to answer questions and resolve any outstanding items. Contact us with any concerns and we'll help bring the project to a close.

To keep your ten-year manufacturer's warranty in effect, follow the operations and maintenance manual we provide at project closeout. This includes periodic inspections, cleaning, and touchups as needed.